FAQ

📦 Shipping & Delivery

How long does shipping take?

We usually ship orders within 24 hours.
Delivery within Austria usually takes 1-3 working days.

Do you ship outside of Austria?

Yes. Shipping within the EU is possible. Delivery times vary depending on the country.

How are the drinks packaged?

All bottles are packaged securely and shockproof to prevent breakage.

🥤 Products & Origin

Are your drinks originally from the USA?

Yes. We import original US products that are difficult to obtain in Europe.

Why do US sodas taste different than European ones?

US beverages sometimes use different ingredients and recipes than EU products. This is precisely what gives them their unique taste.

Can ingredients deviate from EU standards?

Yes. Since these are US imported products, ingredients and nutritional values ​​may differ from EU products.

🧊 Shelf life & storage

How long do the drinks keep?

All products are delivered with sufficient remaining shelf life. The best-before date is printed on the packaging.

Do the drinks need to be chilled?

No. For the best taste, we recommend enjoying the drinks chilled.

🎁 Bundles & Mystery Box

Which flavors are included in the Mystery Bundle?

The selection is made randomly from our product range. Each box is different.

Can I select specific varieties?

Bundles are pre-configured. You can select individual bottles separately.

🥤 Double Cups

What is a Double Cup?

A double cup consists of two cups placed inside each other. These provide better insulation and are part of US street culture.

Why should I use double cups?

They keep drinks cool for longer and create the authentic Double Cup vibe.

💳 Payment

Which payment methods do you accept?

We accept common payment methods such as credit card, Apple Pay, Google Pay and other secure payment methods.

🔁 Returns & Complaints

What happens if a bottle arrives damaged?

Please contact us with a photo of the damaged goods. We will find a solution quickly.

Can I return food items?

For hygiene reasons, food items are non-returnable.


Still questions?
Write to us anytime – we're happy to help.